First Access ZAPLAY

1. First Access to the App 0:01

• First, open the ZAPLAY app after installation
• ou will see your account dashboard. Let’s begin the initial setup.

2. Connect Ticket Permissions 0:16

• Next, grant ZAPLAY permission to access your support tickets.
• Click Allow when prompted, then close the permissions screen.

3. Authorize Sunshine Conversation 0:30

• Now authorize Sunshine Conversation.
• Click the link that appears and enter your domain to proceed with authorization.

4. Configure the Integration 1:22

• Next, open the Admin Center. 
• Navigate to Apps & Integrations, then select Conversation Integrations. 
• Click Create Integration and name it ‘ZAPLAY’.
  

5. Paste Integration Code 1:37

• Copy the webhook URL provided here: https://api.zaplay.app/webhooks/messages 
• Make sure you enable ‘Full User’ ✅
• ‘Full Source’  ✅
• ‘Conversation Message’ permissions. ✅

6. Finalize Configuration 1:54

• After saving, an Integration ID will be generated. 
• Copy this ID and paste it back into the ZAPLAY setup screen to complete the connection.

7. Receive and Transcribe Messages 2:14

• With setup complete, ZAPLAY is now configured to automatically receive and transcribe incoming messages.