Zaplay Versions

Plans and included features

Zaplay was designed to support everything from small teams to large-scale operations.

Lite

Ideal for operations that need the essentials:

✔ Agent audio recording
✔ Customer audio playback

Starter

Includes everything in Lite plus additional features:

✔ Manual transcription of received and sent audio messages

Professional

Includes everything in Starter plus advanced intelligence:

✔ Automatic AI-powered transcription
✔ Conversation summaries
✔ Sentiment analysis
✔ Usage reports
✔ Internal notes with transcribed context

Enterprise

For large operations:

✔ All Professional features
✔ Custom plan for minutes and transcriptions