What is Zaplay?

ZAPLAY — Give your customer support a voice with intelligence

ZAPLAY is the most practical and intelligent solution for managing WhatsApp Business voice messages integrated with Zendesk.

With advanced AI-powered transcription, audio playback, automatic summaries, sentiment analysis, and comprehensive reports, it delivers greater speed, productivity, and service quality.

Key benefits

Faster understanding and resolution of tickets.
Reduced response time.
Intelligent comprehension of long conversations.
Higher productivity for teams working with WhatsApp.
Professional reports for monitoring and management.

Who is it for?

WhatsApp-based customer support centers.
E-commerce, customer service, and technical support teams.
Teams that handle a high volume of voice messages.
Operations that require message records and auditability.